How do I re-download my products? You can access your purchases and re-download your products directly from your customer account. 1 Login to your customer account and click the Orders tab. 2 Locate your order and click on the Order number or View button 3 Click on the Black Button under the Download Column to begin the download - download should start automatically. If you are having trouble remembering your account email or password, please contact us and we will be happy to help!