I can't unzip my file

You will receive all of your products as .zip files. For most products the standard unzip software found on your computer usually does the trick. You can unzip a file by following these steps:


  • To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
  • To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.


Double click the .zip file to unzip it, then search for the product folder or product file.

If you are having trouble using your usual software, please do the following:

Desktop users

We recommend using the  Archive Utility on Macs and WinRar on PCs.

iPad users

You will need to download an app in the App Store that will unzip your files on your iPad. We recommend ZipApp Free or iZip

Read about how to download products directly to your iPad from the related articles below.

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